In today’s fast-paced world, timely delivery of parcels and mail is not just a convenience but often a necessity. Both individuals and businesses rely on prompt mail services for various reasons, from personal connections to crucial business transactions. Therefore, those who use this system should be aware of the Pakistan Post Complaint Tracking facility.
But, as with all systems, there might be occasional hitches that result in delays. When faced with such unexpected setbacks, emotions can run high and patience can wear thin. Recognizing the importance of addressing these concerns, this comprehensive guide details how you can lodge a complaint with Post and subsequently track its resolution process.
Getting parcels and mail on time is vital for individuals and businesses. But sometimes unexpected things happen and cause delays in the processes. However, due to these kinds of issues, one can get furious. Therefore in this article, I’m explaining how to lodge a complaint and track its progress.
Methods of Lodging
There are three common ways to file a complaint in their official customer service department.
1. By visiting Office
For those who appreciate the personal touch or seek immediate attention, heading to the nearest Pakistan Post office is a viable option.
- Direct yourself to the customer service section where trained representatives are ready to assist.
- Once your complaint is lodged, you’ll be handed a unique complaint tracking number. This number is crucial as it allows you to monitor the progress of your issue’s resolution.
2. Online Through the Official Website
Digital enthusiasts will appreciate the ease of online complaint registration, which can be done from the comfort of one’s home. Here’s how to do it.
- Navigate to the official Pakistan Post Complaints portal.
- Complete the designated form by inputting relevant details.
- If necessary, attach related media files to provide a comprehensive view of your concern.
- Review your details and then click ‘submit’.
Note: It’s worth noting that after filing one complaint online, there’s a typical wait time of 24-48 hours before you can file another.
3. Via Helpline Number
You can also register your complaint through the numbers. When the customer representative attends your call make sure to provide him with the correct data so they can execute your concern. Ideal:
- For those who prefer vocalizing their concerns, Pakistan Post offers a dedicated helpline.
- Dial either the official Telephone number: 051-8840360 or UAN: 051-111-111-117.
- Provide the customer representative with accurate information to ensure efficient processing.
Complaint ID Tracking
Regardless of your method of complaint registration, tracking its progress is straightforward. Use the provided trace ID on the tracking system, and you can receive real-time updates on the status of your complaint.
While everyone wishes for smooth and timely mail services, the reality is that occasional hiccups can occur. But with the above procedures in place, you can rest assured that Pakistan Post is committed to addressing and resolving any issues that arise. By understanding and utilizing these complaint and tracking systems, you can ensure that your concerns are not only heard but also effectively addressed.
Frequently Asked Questions
How long does it usually take to resolve a complaint?
Response times can vary based on the nature of the complaint. However, most issues are typically addressed within 3-5 business days.
Can I escalate my complaint if it’s not addressed promptly?
Yes, if your concern isn’t resolved to your satisfaction, you can escalate it to higher authorities within Pakistan Post.
Can I lodge a complaint for international parcels sent or received via Post?
Yes, Pakistan Post accepts complaints for both domestic and international parcels. However, resolution times may vary for international parcels due to coordination with foreign postal services.
What should I do if I lose my complaint tracking number?
If you misplace your complaint tracking number, it’s advisable to contact the Post helpline or visit the post office where the complaint was lodged. Provide them with the necessary details like the date of complaint and nature of the issue, and they might be able to retrieve your tracking number.
Is there a dedicated portal or mobile application to monitor the progress of my lodged complaint?
Currently, you can track the proress of your complaint through the official Pakistan Post Complaints portal. While there isn’t a dedicated mobile application as of the last update, it’s always beneficial to check the official website or contact customer service for any new developments or services.
Muhammad Hussain is a regular user of Pakistan Postal Services. He has sent and received dozens of parcels through the national post in the last three years. In this blog, he shares his experience based on official information from this organization. His aim is to educate readers about postal services in Pakistan. Also, how they can gain benefit from this affordable courier option rather than paying high costs.