How to Lodge a Complaint in Pakistan Post For Missed Parcel?

The timely delivery of parcels and mail is not just a convenience but often a necessity. Both individuals and businesses rely on prompt mail services for various reasons. Even from personal connections to crucial business transactions. Therefore, those who use local post are not aware of how to lodge a complaint in Pakistan Post.

This system allows you to overcome unexpected setbacks and report the delays of parcels. Therefore in this article, I’m explaining how to lodge a complaint and track its progress.

2 Methods of Lodging Complaint

There are three common ways to file a complaint in their official customer service department.

1. By visiting the Office

 For those who appreciate the personal touch or seek immediate attention, heading to the nearest Pakistan Post office is a viable option.

• Direct yourself to the customer service section where trained representatives are ready to assist.
• Once your complaint is lodged, you’ll be handed a unique complaint tracking number. This number is crucial as it allows you to monitor the progress of your issue’s resolution.

2. Online Through the Pakistan Post Complaints Portal

Digital enthusiasts like me will appreciate the ease of online complaint registration. It can be done in your comfort zone.

Here’s how to do it.

1. Navigate to the official Pakistan Post Complaints portal.

1. Complete the designated form by inputting relevant details.
2. If necessary, attach related media files to provide a comprehensive view of your concern.
3. Review your details and then click ‘submit’.

Note: It’s worth noting that after filing one complaint online, there’s a typical wait time of 24-48 hours before you can file another.

3. Via Helpline Number

You can also register your complaint through the numbers. When the customer representative attends your call make sure to provide him with the correct data so they can execute your concern.

Ideal:

• For those who prefer vocalizing their concerns, Pakistan Post offers a dedicated helpline.
• Dial either the official Telephone number: 051-8840360 or UAN: 051-111-111-117.

Complaint ID Tracking

Regardless of your method of complaint registration, tracking its progress is straightforward. Use the trace ID on the tracking system, and you can receive real-time updates on the status of your complaint.

Conclusion

While everyone wishes for smooth and timely mail services, the reality is that occasional hiccups can occur. But with the above procedures in place, you can rest assured that Pakistan Post is committed to addressing and resolving any issues that arise. When you understand how the Pakistan Post Complaint Tracking works, you can use it to resolve the issue.

Frequently Asked Questions

How long does it usually take to resolve a complaint?

Response times can vary based on the nature of the complaint. However, most issues are typically addressed within 3-5 business days.

Can I escalate my complaint if it’s not addressed promptly?

Yes, if your concern isn’t resolved to your satisfaction, you can escalate it to higher authorities within Pakistan Post.

Can I lodge a complaint for international parcels sent or received via Post?

Yes, Pakistan Post accepts complaints for both domestic and international parcels. However, resolution times may vary for international parcels due to coordination with foreign postal services.

What should I do if I lose my complaint tracking number?

If you misplace your complaint tracking number, it’s advisable to contact the Post helpline or visit the post office where the complaint was lodged. Provide them with the necessary details like the date of complaint and nature of the issue, and they might be able to retrieve your tracking number.

Is there a dedicated portal or mobile application to monitor the progress of my lodged complaint?

Currently, you can track the progress of your complaint through the official Pakistan Post Complaints portal. While there isn’t a dedicated mobile application as of the last update, it’s always beneficial to check the official website or contact customer service for any new developments or services.

Muhmmad Hussain

Muhammad Hussain is a regular user of Pakistan Postal Services. He has sent and received dozens of parcels through the national post in the last three years. In this blog, he shares his experience based on official information from this organization. His aim is to educate readers about postal services in Pakistan. Also, how they can gain benefit from this affordable courier option rather than paying high costs. Make sure to join our Facebook Community to discuss your queries.